Question 1

Can I get samples from your factory?

Accepted Answer

Due our compressor is high value machine ,we do not provide free sample for the customer

Question 2

If products have some quality problem, how would you deal with?

Accepted Answer

our equipment is high quality design,few equipment has problem, in case of quality happened in the Guarantee time,we will provide parts to customer for free ,we customer can replace it by our internet technical instruction or by video instruction

Question 3

What is the delivery date?

Accepted Answer

Generally, 3-10days

Question 4

What is the standard of package?

Accepted Answer

Export plywood packing ,attached pictures

Question 5

Do you accept OEM business?

Accepted Answer

Yes, we accept OEM business

Question 6

What kind of certificate you have?

Accepted Answer

We have ISO9001, CE approval

Question 7

How to maintain and repair?

Accepted Answer

Our compressors have operation and maintenance instructions, as well as maintenance and repair videos. Customers can follow the maintenance video operation and replace the accessories. If you are not sure, you can contact our online customer service staff.

Question 8

What is the warranty period?

Accepted Answer

For the main components of the compressor, we provide a 12-month warranty period after shipment.If the main parts are damaged under normal use, we will send you an international express to us free of charge, and the customer will complete the installation and maintenance under our guidance.The main components include: motor, crankcase, cylinder, crankshaft, connecting rod, piston, fan, bearing and other major components. Among them, wearing parts, various sealing rings, guiding rings are not inc

Question 9

Where is your factory located?

Accepted Answer

Our factory is located in the Anqing city Anhui Province, China.take 4hours by high speed train From Shanghai ,there is one round flight per day from shanghai to anqing city

Question 10

How to solve quality problems?

Accepted Answer

If the compressor met quality problems ,customer will find the faulty reason by our technical person instruction ,and we offer resolution ,in the quality guarantee time ,the parts are free ,if out of warranty date ,we will charge the cost the most problems we meet is how to do maintenance for the compressor ,and normally ,for the compressor we need to replace piston ring ,guide ring ,and valve etcs ,we have compressor maintenance video to teach customer how to do it ,and customer should watch it

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