Question 1

How can I know your machine is designed for my product?

Accepted Answer

we will need your samples and we test it on machine.

Question 2

Do you provide customized service

Accepted Answer

We can design the machines according your requirements(material ,power,filling type,the kinds of the bottles,and so on),at the same time we will give you our professional

Question 3

Do you provide installation service?

Accepted Answer

Standalone machines are fully pre-assembled before shipment and ready for direct use. For projects requiring on-site installation, please contact our sales team for detailed information.

Question 4

What is your warranty policy?

Accepted Answer

We provide a 1-year warranty and lifelong technical support.

Question 5

After the equipment is exported, what kind of technical support can you provide if a malfunction occurs?

Accepted Answer

We offer comprehensive, full-lifecycle after-sales support. In addition to standard remote video guidance, our smart machines support cloud-based maintenance, which can collect real-time operating parameters and push maintenance reminders to reduce unexpected downtime. For complex issues, we also provide on-site debugging services overseas to ensure your production line gets back up and running as quickly as possible.

Question 6

Since the machinery is heavy, how do you ensure the packaging is safe for long-distance ocean freight?

Accepted Answer

For heavy machinery, we use sturdy fumigation-free wooden cases or steel-frame packaging. The interior is securely fixed with wooden blocks and foam to prevent any shifting of components. Exposed metal surfaces are coated with anti-rust oil or wrapped in anti-rust paper to prevent moisture damage. For equipment weighing over 1000kg, we provide pallets with forklift slots, and we use strapping and inflatable dunnage bags inside the container for extra reinforcement, ensuring safe transit.

Question 7

When exporting to European and American markets, do your machines comply with local regulations and standards?

Accepted Answer

Absolutely. Our equipment is designed in strict accordance with the target market's food-contact material regulations (such as EU EC 1935/2004 and US FDA standards). The entire machine also carries CE certification for electrical safety. Furthermore, our control systems support multiple language options and are compatible with overseas voltage standards, ensuring seamless integration into local production environments after export.

Question 8

What guarantees do you have regarding manufacturing precision and material quality?

Accepted Answer

Manufacturing precision directly determines the stability and yield rate of the equipment. Our high-precision machined components effectively reduce material jams and downtime. Additionally, all parts in direct contact with the product, such as chambers and hoppers, are made of 304/316 food-grade stainless steel. The seals comply with food-contact standards, ensuring there are no sanitary dead corners and meeting strict industry compliance requirements.

Question 9

What material parameters do I need to provide when evaluating your equipment?

Accepted Answer

To ensure the equipment perfectly matches your production needs, please provide as much of the following information as possible:
.Packaging format (e.g., plastic bags, cartons);
.Bulk density of the material;
.Desired capacity/flow rate;
.Moisture content of the material;
.Target packaging weight and accuracy requirements (e.g., 5kg, 10kg, with 99% accuracy);
.Desired packaging speed (packs per minute).

Question 10

My production capacity needs are currently small. Is it necessary to customize a fully automated production line?

Accepted Answer

This depends on your medium-to-long-term plans. If you only need small-scale production for the short term, we suggest purchasing a standardized standalone machine. However, if you plan to expand production or enter export markets within 1 to 3 years, we highly recommend a modular, scalable line. Our standalone machines can be flexibly upgraded later with metering, conveying, or palletizing modules without needing to buy a whole new machine, effectively reducing your future investment costs.

Question 11

What types of products are your packaging machines suitable for? How do I choose the right model?

Accepted Answer

Our equipment is widely used across the food, pharmaceutical, chemical, and agricultural sectors. For solid, shaped products like candies or nuts, we offer specialized anti-stick and precise pouring designs. For powders or liquids, we provide high-precision metering and aseptic filling models. We recommend sharing the specific form of your product, the desired bag type (e.g., back-seal, four-side seal), and your target packaging speed so we can match you with the most suitable standalone machine

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