Question 1

What information do you need from me to provide an accurate quote?

Accepted Answer

We need: 1. Product name. 2. Number of cartons. 3. Gross weight and dimensions. 4. Detailed destination (country and postcode). 5. Expected shipping options and ETA. 6. Whether product contains liquid, magnetic, or battery components. 7. Pictures of the product. 8. Cargo ready date.

Question 2

Regarding LCL shipments, do you charge based on CBM or KG?

Accepted Answer

In most cases, if volumetric weight is greater than gross weight, we charge by CBM. If gross weight is greater, we charge by KG.

Question 3

What is volumetric weight?

Accepted Answer

Volumetric weight = L(cm) x H(cm) x D(cm) / 6000. For example, 48x45x39 / 6000 = 14.04kg. Note: For Global Express service, the factor is 5000 instead of 6000.

Question 4

When I choose DDP service, do I need to provide information for customs clearance such as PI or EIN?

Accepted Answer

No, you don't need to provide anything for customs clearance. We clear the goods under our name and send them to your final destination.

Question 5

If I use your DDP service, can I get MRN for UK e-commerce spot checks?

Accepted Answer

No. If you need an MRN, you should choose our DAP service. When choosing DAP, we can provide the MRN for your shipment.

Question 6

When I choose DAP or PVA, what do I need to provide?

Accepted Answer

First, you must have your own VAT and EORI account. Secondly, for PVA (Postpone VAT accounting), you must have VAT payment records for at least the previous three months.

Question 7

How can you guarantee that my inventory sent to five different fulfillment centers from China will have the lowest rate?

Accepted Answer

We have CFS at major US ports (LA, Long Beach, Chicago, Savannah, NY, Houston). We load containers with goods destined for specific centers (e.g., FTWI) directly. Once in the US, the container goes straight to the destination port and fulfillment center, avoiding extra sorting and reducing costs.

Question 8

If I contact you, will you respond to my inquiries immediately?

Accepted Answer

Yes, we offer 24/7 live support. We guarantee a response within 2 hours, whether you need a quote, tracking, or need to escalate an issue.

Product profile

Transit Time

Destination

Type

Model NO.

Destination City

Shipping Mode

Insurance Service

Shipment Dispatch Time Days

Storage Services

Shipment Origin

Package

Transit Time (Days)

Transport Package

Specification

Trademark

Origin

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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