Question 1

Do you have professional pre-sales technical support?

Accepted Answer

Our professional sales team provides integrated pre-sales solution, product selection guidance and formal quotation service.

Question 2

How fast can you reply to our inquiries?

Accepted Answer

We commit to prompt response for all incoming enquiries during working days.

Question 3

What after-market support can we get after order delivery?

Accepted Answer

We offer full-cycle after-sales follow-up, problem analysis and comprehensive after-market assurance.

Question 4

Do you support long-term strategic cooperation?

Accepted Answer

Long-term exclusive agency and stable supply cooperation are warmly supported.

Question 5

Do you accept customized production?

Accepted Answer

Yes, we provide customized solutions on size, specification, packaging and craftsmanship.

Question 6

What kinds of plastic materials are available for production?

Accepted Answer

Our production covers PVC, HDPE, PP and various other plastic resin products.

Question 7

Is mixed-item order acceptable in one shipment?

Accepted Answer

Thanks to diversified product portfolio, mixed loading is supported to realize customers' one-stop sourcing.

Question 8

Can you develop items based on our samples or technical drawings?

Accepted Answer

OEM & ODM are available; we develop goods strictly per clients' samples or design drawings.

Question 9

Do you support new product R&D?

Accepted Answer

In-house R&D team supports new item development and sample trial production.

Question 10

How do you secure consistent product quality?

Accepted Answer

We keep reserved samples and conduct lab testing across every production procedure for full-process quality control; each production batch goes through random sampling inspection to meet customer standards.

Question 11

Will every order be inspected before shipment?

Accepted Answer

Random sampling test is mandatory for every batch to make sure finished goods comply with your requirements.

Question 12

Are formal inspection certificates available?

Accepted Answer

We can supply factory inspection reports, test data and reserved sample records for each batch.

Question 13

What makes your products maintain stable quality?

Accepted Answer

Direct raw material procurement, standardized production and independent QC department jointly guarantee steady product quality.

Question 14

Is third-party inspection allowed?

Accepted Answer

Third-party on-site inspection and customers' pre-shipment checking are fully welcomed.

Question 15

Which international trade incoterms do you accept?

Accepted Answer

We support EXW, FOB, CIF, DDP and other commonly used Incoterms.

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About Our Factory & Business Background

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