Question 1

Are you a direct manufacturer or a trading company?

Accepted Answer

We are an experienced export manufacturer with our own factory, specializing in SINO HOWO heavy-duty special vehicles, with years of deep experience in commercial vehicle export. Our production base covers an area of 5,000 square meters, with 70 professional production and technical staff, and an annual production capacity of more than 600 units. We have passed the ISO9001 quality management system certification, and our products comply with international export standards including ADR, with com

Question 2

Can you customize the vehicle according to our actual working needs?

Accepted Answer

Full end-to-end customization is available for all models: you can flexibly choose core parameters (load capacity, tank volume, wheelbase, compartment layout), power configuration (original HOWO engine / optional Weichai engine), key component materials, body color, brand logo printing, and supporting professional equipment (fuel dispensers, flow meters, pumping systems, etc.), to fully match your unique transportation and operation needs.

Question 3

Do your vehicles comply with the import regulations of our destination country/region?

Accepted Answer

Yes. Our vehicles can be adjusted and customized according to the import standards of different countries and regions (including European ADR standards, regional national mandatory standards, etc.). We will provide a full set of formal customs clearance documents for each order, including bill of lading, certificate of origin, product quality certificate, commercial invoice, packing list and other required documents, to help you complete customs clearance smoothly.

Question 4

What shipping methods do you use for the trucks?

Accepted Answer

We mainly use bulk vessel shipping for heavy-duty trucks, and RORO (Roll-on/Roll-off) shipping is also optional according to your requirements and destination port. We can provide one-stop door-to-port/ door-to-door logistics services, including shipping space booking, inland transportation, port loading and marine transportation, with full-process real-time tracking and updates.

Question 5

What is your after-sales service system and warranty policy?

Accepted Answer

We have a comprehensive global after-sales service system to provide you with full-cycle support throughout the service life of the vehicle. For brand new vehicles: We provide official warranty service, including free spare parts support within the warranty period, on-site maintenance and repair service, 24/7 online technical support, video guidance, overseas call center service, and professional operation training. For used vehicles: The default configuration does not include free original fact

Question 6

If the vehicle breaks down during use, how can we get timely technical support?

Accepted Answer

We provide 24/7 uninterrupted technical support for all customers. Once a failure occurs, you can contact our after-sale team at any time. We will provide remote troubleshooting and guidance via video call, picture feedback and online communication at the first time; for parts replacement needs, we will arrange the delivery of spare parts as soon as possible; for regions with our cooperative service outlets, we can arrange on-site maintenance and repair services to minimize your downtime.

Question 7

Can we arrange a visit to your factory and inspect the vehicles before placing an order?

Accepted Answer

Of course, we sincerely welcome customers from all over the world to visit our production base, inspect the production process and check the actual vehicles on site. To ensure your visiting experience and improve communication efficiency, we recommend that we confirm your required vehicle model, configuration demands, expected procurement volume and budget range in advance. We will prepare the corresponding sample vehicles, quotation plans and exclusive visiting itinerary for you in advance.

Question 8

What payment terms do you accept? What is your minimum order quantity (MOQ)?

Accepted Answer

Our regular payment term is 30% deposit by T/T in advance, and the remaining 70% balance paid within 60 days after production completion and pre-shipment inspection passed. We also accept irrevocable L/C at sight for bulk orders. Our minimum order quantity is 1 unit, supporting both single vehicle procurement and bulk fleet upgrade orders.

Question 9

What is your production lead time after placing an order?

Accepted Answer

For standard regular models in stock, we can arrange delivery within 7 working days after receiving the deposit. For customized models, the production lead time is 15-45 working days according to the complexity of your configuration requirements, and we will keep you updated on the production progress in real time.

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