Question 1

What is the delivery time?

Accepted Answer

The sample can be sent to customer within 10-15 days. The batch order can be shipped within 35 days after receiving deposit payment.

Question 2

Where is your loading port?

Accepted Answer

Ningbo port, China.

Question 3

Is it all right to make customer's own brand name?

Accepted Answer

Can make OEM if order quantity reached 1000pcs totally.

Question 4

What is your payment term?

Accepted Answer

30% in advance, 70% balance the B/L or T/T.

Question 5

What is the warranty of the product?

Accepted Answer

We offer 1 year product life guarantee and a generous 1 year warranty on all purchases that begin with the BL.

Question 6

What information shall I provide you when I need your offer?

Accepted Answer

Normally, we need customer to supply the pump flow, total head, pump material (copper wire or aluminum wire? Stator length), voltage, frequency, etc, so we can quote exactly what customer need.

Question 7

Can you accept customized products?

Accepted Answer

Yes we accept your specific order if you could provide us with your requirements.

Question 8

Will you supply any spare parts with the pumps?

Accepted Answer

Yes, we can supply for example: tank, flexible hose, pressure switch, pressure gauge, brass connector, cable, etc.

Question 9

Is there any leakage problem of this pump?

Accepted Answer

Some factory may have such problem, but we solved it very well, by using good material of pump casing, O-ring, and they fit each other perfect. We use 8 screw on the pump head while others may use only 6 screw to save cost. We test 100% and long time for the pump head part, to make sure there is no leakage problem.

Question 10

Do you supply sample?

Accepted Answer

We can supply sample, but customer have to pay for the sample fee.

Question 11

Where did you export to?

Accepted Answer

We export to more than 50 countries, for example, Israel, South Africa, Germany, Poland, Spain, Vietnam, Malaysia, Russia, Thailand, Mexico, Brazil, Chile, etc.

Question 12

Can I get any discount if order EDWIN PUMP brand?

Accepted Answer

At the moment, customer can get lower offer if they purchase EDWIN PUMP brand but still get same good quality pumps as always.

Question 13

Can I order some pressure tank, flexible hose, 5-way connector, pressure gauge, pressure controller and assemble with the pump?

Accepted Answer

Yes, many customer purchase by this way, and we can make very good job to have this booster system to be assembled without any problem.

Question 14

Can the pump be made by customized voltage and frequency

Accepted Answer

Yes, 220-240V, 110V, 50Hz, 60Hz, we can make according to customer's need.

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