Question 1

Do you support sample order?

Accepted Answer

Yes, we support sample order for customer to test before bulk order, client needs to pay the sample cost and shipping cost.

Question 2

Is there any MOQ limit?

Accepted Answer

There is no MOQ limit for sample order.
For bulk order with customized servide, we have MOQ which we can discuss for different models.

Question 3

What is the product warranty?

Accepted Answer

Our wannanty is 2 years, and we agree to extend warranty period with reasonal cost.

Question 4

What is your after-selling service?

Accepted Answer

We will offer free technical training, 24/7 online technical support, and product return for repairment.

Question 5

Does your factory supply OEM service? Can I add my LOGO to the product?

Accepted Answer

Yes, we are professional OEM manufacturer who can meet all your customized services. We offer on -demand customoization and other requirements to meet your specific branding needs.

Question 6

What is your terms of packing?

Accepted Answer

We pack our goods in neutral color boxes and brown cartons. We can also support to design and print your logo on box and carton.

Question 7

What is your terms of payment?

Accepted Answer

T/T, Credit Card, Stripe, PayPal and West Union etc.

Question 8

What is the lead time?

Accepted Answer

Sample order: 3-7 days
Bulk order: 3-5 weeks
The specific delivery time depends on the items and the quantity of your order.

Question 9

How to ship the goods?

Accepted Answer

For sample order: by Express method, like DHL, Fedex, UPS, TNT etc.
For bulk order: by Air, by Sea, by Train etc. Clients appointed own forwarder would be accepted.

Question 10

DDP service available?

Accepted Answer

Yes, we can provide DDP service, it means Door to Door delivery, handel custom clearance, Duty included. Clients do not need to worry about the shipping at all, we will take good care to deliver all parcels to the appoint address.

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