Underfloor Heating Stable Diamond Wear Multi-Layer Engineered Hardwood Wood Flooring with Click Lock System

Flooring should be installed only after the site conditions are checked. The subfloor needs to be flat, clean, dry, and suitable for the selected flooring structure. For project orders, we recommend confirming the installation environment before shipment, especially for apartments, hotels, and commercial interiors, where multiple rooms will be installed simultaneously.

Wood and wood-look flooring can show natural or batch-related color variation. For project orders, approved samples, production batch records, and carton labels should be kept for reference. If a buyer needs to reorder for the same project, the details of the earlier order should be provided so the new batch can be matched as closely as possible.

Before production, we check the confirmed product type, thickness, surface finish, locking system, quantity, packaging requirement, and installation direction if required. This reduces common mistakes such as incorrect finishes, mixed specifications, or packaging that does not align with the project delivery plan.

The buyer should record the carton number, photos of the damaged boards, and the delivery condition as soon as the issue is found. We review the packing record and order details first, then help identify whether the issue is related to transportation, site handling, or production. Replacement or follow-up handling should be based on verified evidence.

Yes, but the original model, finish, thickness, batch information, and order record should be provided. Flooring color and surface texture can vary between batches, so repeat orders should be planned early for projects that require close visual consistency.