Question 1

Can you customize the indoor digital signage product?

Accepted Answer

Yes . we offer full customization options. As an **OEM factory**, we can tailor the product to meet your specific needs, including: - **Motherboard** customization for compatibility with your system requirements - **Product color** customization to match your branding - **Backlight brightness** up to **450 nits** for clear, bright display in various environments - Custom **packaging** solutions to enhance brand visibility and protect the product during shipping Feel free to share your requiremen

Question 2

What kind of warranty do you provide for your digital signage products?

Accepted Answer

We offer a **1-2 year warranty** depending on the specific model and agreement. Our warranty covers defects in materials and workmanship under normal use. For more detailed information on warranty terms, please contact our team or refer to the product agreement.

Question 3

Do you provide CMS (Content Management System) software?

Accepted Answer

Yes, we provide **CMS software** to manage and schedule content on your digital signage displays. Our CMS software is easy to use and allows you to: - Publish content remotely via cloud or mobile app - Schedule and manage multimedia content (video, image, text) - Organize playlists for different locations or time slots We can also provide customization options for the CMS to meet your specific needs if required.

Question 4

Do you offer technical support for your products?

Accepted Answer

Yes, we offer comprehensive **technical support** to ensure the smooth operation of your digital signage systems. Our support includes: - **Pre-sales consultation** to help you select the best products for your needs - **Installation support** and guidance for setting up the hardware and software - **Post-sales technical assistance**, including troubleshooting, software updates, and maintenance advice Our support team is available to assist you at any stage, ensuring your digital signage is runn

Question 5

What is the minimum order quantity (MOQ) for customized digital signage?

Accepted Answer

The MOQ for customized orders depends on the specific product and customizations required. Please contact us directly with your customization details, and we'll provide a tailored MOQ based on your needs.

Question 6

What types of payment methods do you accept?

Accepted Answer

We accept **Bank T/T** (Telegraphic Transfer) payments. A **30% deposit** is required to confirm the order, and the **remaining balance** is due before shipment. If you have a **RMB account** in China, you can also make payments in **RMB**.

Question 7

How long does it take to manufacture and deliver custom digital signage orders?

Accepted Answer

For **sample orders**, the typical delivery time is around **5-7 days**. For **bulk orders** (over 20 pieces), production time is generally **7-10 days** depending on the customization level and product quantity. Shipping time will vary based on your location and delivery method.

Question 8

What is the maximum screen size available for digital signage?

Accepted Answer

We offer a wide range of screen sizes, from **32' to 86'**, suitable for various applications. Whether you need a small display for a retail space or a large screen for public advertising, we can provide the right size and customization for your needs.

Question 9

Can you integrate our existing systems with the digital signage?

Accepted Answer

Yes, we offer **integration services** for your existing systems. Whether it's connecting to your network or synchronizing with other software, we can provide the necessary support to ensure compatibility and seamless operation.

Question 10

Are your digital signage products certified?

Accepted Answer

Yes, our products are **CE, ROHS, and FCC certified**, ensuring compliance with international safety and quality standards. We prioritize both quality and safety in every aspect of production.

Question 11

How do I get a quote for customized digital signage?

Accepted Answer

To receive a quote, simply send us the details of your requirements (screen size, customization needs, quantities, and any additional specifications). We will provide a detailed quotation based on your needs, including pricing, lead time, and delivery costs.

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