Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a pioneering force in the digital printing industry for nearly 20 years. We offer comprehensive sales and after-sales services, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With a customer base exceeding 3,000 across more than 124 countries, our reliability is well-established.

Question 2

What payment methods do you accept? Can I use a credit card?

Accepted Answer

We offer diverse payment options to suit your needs. You can choose from Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long will it take to receive my order?

Accepted Answer

Once we receive your deposit or full payment, we will dispatch your order within 5-7 working days. Shipping typically takes 3-5 days by air and 7-40 days by sea, depending on your location.

Question 4

How will my order be shipped? Is it safe?

Accepted Answer

Your order will be securely shipped via sea or international express services like DHL, FedEx, TNT, and UPS. To ensure utmost safety, we also purchase insurance for your shipment, providing an added layer of security.

Question 5

How can I track my shipment?

Accepted Answer

We provide you with the Bill of Lading or tracking number once your items are shipped. You can easily monitor the shipment status online using your phone or computer.

Question 6

I am unsure how to install the machine. What should I do?

Accepted Answer

We offer a variety of installation support options. Our skilled English-speaking engineers can visit your country to install the machine and provide hands-on training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support to ensure you get the most out of your machine. Our extensive experience guarantees seamless installation assistance.

Question 7

What is your Warranty Policy?

Accepted Answer

We stand by the quality of our products with a comprehensive 1-year warranty. During this period, if any electronic parts fail, we will supply replacement parts free of charge and assist with the installation. After the warranty period, we continue to offer free technical support, though replacement parts will be charged. We are committed to lifelong after-sales service as long as you use our printer. While maintaining affordable pricing, we never compromise on quality, ensuring high production

Product profile

Customization

After-sales Service

Warranty

Type

Usage

Automatic Grade

Principle of Classification

Application of Classification

Working Patterns

Supplies

Packaging

Dimensions(L*W*H)

Printing Resolution

After-Sales Service Provided

Warranty of Core Components

Ink Type

Rip Software

Key Selling Points

Ink Color

Voltage

Machinery Test Report

Print Ink

Video Outgoing-Inspection

Core Components

Color & Page

Printing Size

Transport Package

Trademark

Origin

HS Code

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

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Dimensions(LWH)