Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the digital printing industry for nearly 20 years. We provide comprehensive sales and after-sales services. Our product range includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With over 3000 satisfied customers across 124 countries, and as a Gold Supplier on Alibaba, our reputation speaks for itself.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer various payment methods for your convenience, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

We ensure swift delivery. Your order will be dispatched within 5-7 working days upon receiving the deposit or full payment. Shipping by air takes approximately 3 to 5 days, while sea freight can vary between 7 to 40 days depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Once you place an order, we will arrange shipping via sea or international express services like DHL, FedEx, TNT, and UPS. Your goods are secured and insured for added safety.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After shipping your items, we will provide you with the Bill of Lading or tracking number. You can conveniently track your shipment online using your phone or computer at any time.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support. Our English-speaking engineers can travel to your country for installation and training. Alternatively, you are welcome to visit our factory for free training. Additionally, we provide detailed installation manuals, videos, and online support. Our extensive experience ensures that you will be able to operate the machine with ease.

Question 7

What is the Warranty Policy?

Accepted Answer

We offer a 1-year warranty covering electronic parts. If any electronic component fails within the warranty period, we will provide replacement parts free of charge and assist with the replacement process. After the warranty period, we continue to offer free technical support. While replacement parts will no longer be free, we ensure lifelong after-sales service. We prioritize quality, maintaining high production standards while offering competitive prices. We also supply spare parts, various in

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