Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the industry for nearly two decades, offering premier sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, gaining the trust of over 3,000 customers across more than 124 countries. Proudly, we are a Gold Supplier on Alibaba.

Question 2

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods including Ali Trade Assurance, which supports credit card payments, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How soon will I receive my order?

Accepted Answer

Once we receive your deposit or full payment, your order will be dispatched within 5 to 7 working days. Delivery times vary: about 3 to 5 days by air, and 7 to 40 days by sea, depending on the destination country.

Question 4

How will my order be shipped? Is it safe during transit?

Accepted Answer

We ensure safe shipping via sea or international express delivery with reputable carriers such as DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance for your order to guarantee its safety.

Question 5

How can I track my shipment and contact the carrier?

Accepted Answer

After shipping your items, we will provide you with the Bill of Lading or tracking number. You can easily track your shipment online using your phone or computer.

Question 6

What if I don't know how to install the machine?

Accepted Answer

We offer comprehensive support for machine installation. Our skilled engineers can visit your location for in-person setup and training. Alternatively, you can visit our factory for free training. We also provide detailed manuals, instructional videos, and online support to assist you.

Question 7

What is your Warranty Policy?

Accepted Answer

We offer a 1-year warranty. If any electronic parts fail within this period, we will send replacement parts free of charge and assist with their installation. Even after the warranty period, we continue to offer free technical support, with replacement parts available at cost. Our commitment to quality ensures high production standards and affordable prices. We also supply spare parts and various inks such as Eco Solvent, solvent, UV, pigment, and sublimation inks, along with printing materials

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