Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been at the forefront of the digital printing industry for nearly two decades. With a strong focus on UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we proudly serve over 3,000 customers across 124+ countries. As an esteemed Gold Supplier on Alibaba, our commitment to excellence in both sales and after-sales services speaks for itself.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer a variety of secure payment options to suit your convenience. You can pay via Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

Once we receive your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping times vary: approximately 3 to 5 days by air, and 7 to 40 days by sea, depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Upon placing your order with us, we ensure secure shipping via sea or international express delivery such as DHL, FedEx, TNT, and UPS. Your goods are in safe hands, fortified by comprehensive insurance coverage for added peace of mind.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

We will promptly provide you with the Bill of Lading or tracking number post-shipment. You can conveniently track your items in real-time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer multiple support options for machine installation. Our skilled English-speaking engineers can visit your country to set up the machine and provide operational training. Alternatively, you are welcome to visit our factory for complimentary training. Additionally, we supply detailed installation manuals, instructional videos, and online support. Our extensive experience in these matters ensures a smooth installation process.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a comprehensive 1-year warranty. Should any electronic parts fail within this period, we will supply replacement parts free of charge and assist with installation. Post-warranty, we continue to provide free technical support, though replacement parts will be charged. Our commitment to lifelong after-sales service underscores our dedication to quality and customer satisfaction. We also supply a range of consumables including spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink,

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