Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a beacon of trust and excellence in the industry for nearly 20 years. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, boasting a clientele of over 3,000 satisfied customers in 124 countries.

Question 2

How to pay? Can I use a credit card?

Accepted Answer

We offer multiple payment methods to suit your convenience. You can use Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I expect to wait before receiving my goods?

Accepted Answer

Delivery is swiftly arranged within 5-7 working days after the deposit or full payment is received. For air shipments, expect a transit time of 3 to 5 days. By sea, delivery ranges from 7 to 40 days, depending on the destination country.

Question 4

How will my order be shipped? Is it safe?

Accepted Answer

Upon ordering, we handle shipping through reliable sea freight or international express services like DHL, FedEx, TNT, and UPS. Your goods are in safe hands, with added purchase insurance for extra security.

Question 5

How can I get the shipment tracking number? How do I contact the carrier?

Accepted Answer

Post-shipment, we will provide you with the Bill of Lading or tracking number. You can track your shipment online at any time, using your phone or computer.

Question 6

What if I don't know how to install the machine?

Accepted Answer

We offer comprehensive installation support. An experienced English-speaking engineer can come to your country for installation and training. Alternatively, you are welcome to our factory for free training. We also provide detailed installation manuals, videos, and online support. Our expertise ensures smooth setup and operation.

Question 7

What is your Warranty Policy?

Accepted Answer

We offer a 1-year warranty covering free replacement of electronic parts. After the warranty, we continue to provide free technical support, although parts will be charged. Our lifelong after-sales service ensures you are always supported. Quality is our priority, and despite competitive pricing, we maintain high production standards. We also supply spare parts, as well as a variety of inks and printing materials for the advertising field.

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