Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd boasts almost two decades of excellence in the sale and after-sales service of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer multiple convenient payment options including Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

We expedite delivery within 5-7 working days following deposit or full payment receipt. Depending on your location, shipping takes approximately 3-5 days by air and 7-40 days by sea.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Upon placing your order, we organize shipping via sea or top-tier international express delivery services like DHL, FedEx, TNT, and UPS. To ensure utmost safety, we purchase insurance for your order.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After dispatching your items, we will provide you with the Bill of Lading or tracking number. You can monitor your shipment's progress online at any time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

Our highly skilled English-speaking engineers can travel to your location for machine installation and training. Alternatively, you are welcome to our factory for complimentary training. We also offer comprehensive installation manuals, video guides, and online support.

Question 7

What is Warranty Policy?

Accepted Answer

We provide a 1-year warranty covering free replacement of electronic parts. Post-warranty, we continue to offer free technical support, with replacement parts available for purchase. Our commitment to quality endures with lifelong after-sales service, competitive production standards, and affordable prices. Additionally, we supply spare parts and various inks, including Eco Solvent, solvent, UV, pigment, and sublimation inks, along with other advertising-related products.

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