Question 1

How to pay? Can I use credit card?

Accepted Answer

We provide flexible payment options, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram, ensuring a seamless transaction experience.

Question 2

How long can I receive the goods?

Accepted Answer

Once we receive your deposit or full payment, we guarantee to dispatch your order within 5 to 7 working days. Air shipments typically take about 3 to 5 days, while sea shipments range between 7 to 40 days, depending on the destination country.

Question 3

How to receive my order? Is it safe during shipping?

Accepted Answer

Your order's safety is our priority. We arrange shipping via sea or trusted international couriers like DHL, FedEx, ***, and UPS. Additionally, to ensure the utmost security, we purchase insurance for every order.

Question 4

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

Post shipment, we promptly provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment in real-time using your phone or computer.

Question 5

How about the machine installation if I don't know how to install?

Accepted Answer

We offer multiple installation support options. Our skilled English-speaking engineer can visit your country for hands-on installation and training. You also have the option to visit our factory for complimentary training. Moreover, we provide detailed installation manuals, video guides, and online support to ensure you can operate the machine seamlessly.

Question 6

What is Warranty Policy?

Accepted Answer

Our 1-year warranty covers electronic parts, which we will replace for free within this period. Post-warranty, while the parts won't be free, we continue to offer complimentary technical support. Our commitment to lifelong after-sales service ensures you receive ongoing support. We pride ourselves on delivering high-quality products at competitive prices, including spare parts and a variety of inks such as Eco Solvent, solvent, UV, pigment, and sublimation inks.

Question 7

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd, with nearly 20 years of unparalleled expertise, offers comprehensive sales and after-sales services. We are proud to have a vast clientele of over 3000 satisfied customers spanning across more than 124 countries. Specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we have cemented our reputation.

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