Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in digital printing for nearly 20 years. We offer comprehensive sales and after-sales services, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. With over 3000 satisfied customers in more than 124 countries, ensuring our credibility and reliability.

Question 2

What payment methods do you accept?

Accepted Answer

We offer a variety of payment options to suit your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long does delivery take?

Accepted Answer

Upon receiving your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping times can vary: approximately 3 to 5 days by air and 7 to 40 days by sea, depending on your location.

Question 4

Is shipping safe and how do I track my order?

Accepted Answer

We ensure your order is delivered safely via sea or international express services such as DHL, FedEx, ***, and UPS. To further secure your shipment, we purchase insurance as an added guarantee for your peace of mind. Once shipped, we send the Bill of Lading or tracking number for real-time tracking.

Question 5

What if I don't know how to install the machine?

Accepted Answer

We provide multiple installation support options. An English-speaking engineer can visit your country for on-site installation and training. You are also welcome to our factory for free training sessions. Additionally, we offer comprehensive installation manuals, video guides, and online support to ensure smooth operation of the machine.

Question 6

What is the warranty policy?

Accepted Answer

Our products come with a 1-year warranty. If any electronic parts encounter issues during this period, we will send you replacement parts for free and assist with the replacement. Post-warranty, we continue to provide free technical support, although replacement parts are chargeable. We commit to lifelong after-sales service as long as you use our printer.

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