Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd boasts nearly 20 years of experience in the industry, providing exceptional sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, with a proud customer base exceeding 3000 clients across 124 countries.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer multiple payment options for your convenience. You can use Ali Trade Assurance, credit cards (via Ali Trade Assurance), bank transfers, Telegraphic Transfers (T/T), Western Union, and Money Gram to complete your transactions securely.

Question 3

How long can I receive the goods?

Accepted Answer

Once we receive your deposit or full payment, we will dispatch your order within 5-7 working days. Shipping usually takes about 3-5 days by air and 7-40 days by sea, depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Upon placing your order, we arrange safe and secure shipping via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. For added assurance, we also purchase insurance for your order to guarantee its safety.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After shipping your items, we will provide you with the Bill of Lading or tracking number. You can effortlessly track your shipment online in real time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support. Our experienced English-speaking engineers can travel to your country to install the machine and provide hands-on training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online assistance to ensure you can operate the machine with confidence.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a 1-year warranty on our products. During this period, if any electronic parts malfunction, we will send replacement parts at no cost and assist you with the installation. After the warranty expires, we continue to offer free technical support; however, replacement parts will be charged. Our lifelong after-sales service ensures continuous support as long as you use our printer. We are committed to high quality standards while maintaining affordable prices. Additionally, we supply spare

Product profile

Customization

After-sales Service

Warranty

Type

Usage

Automatic Grade

Principle of Classification

Application of Classification

Working Patterns

Supplies

Packaging

Dimensions(L*W*H)

Printing Resolution

Name

Ink Type

Rip Software

Key Selling Points

Ink Color

Voltage

Machinery Test Report

Number of Printhead

Print Ink

Weight

Video Outgoing-Inspection

Core Components

Color & Page

Transport Package

Specification

Trademark

Origin

HS Code

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Product Q&A

Send Inquiry

You may also like

Dimensions(LWH)