Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has sales and after-sales services. We sell UV Printers, Eco Solvent Printers, Solvent Printers and Digital Textile Printers for almost 20 years and have more than 3000 customers all over the world,more than 124 countries.

Question 2

How to pay? Can I use credit card?

Accepted Answer

You may use the following methods of payment: Ali Trade Assurance, credit card (through ali Trade Assurance), bank transfer, and Telegraphic Transfer (T/T) payment, Western Union, Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

We will arrange the delivery within 5~7 working days after receiving the deposit or full amount. The shipping time takes about 3 to 5 days by air. 7 - 40 days by sea depends on different countries.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

when you place an order to us, we will arrange shipping by sea or international express delivery like DHL, FedEx, TNT, and UPS. It is very safety for you and your goods. Additionally, we will purchase insurance as a guarantee for your order.

Question 5

How can i get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

We will send you the Bill of Lading or tracking number after shipping your items, you can track the goods in every minutes online by your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We can send engineer who can speak English very good to your country to install the machine and give you training so that you can operate the machine well in person, you are also very welcome to visit our factory for training for free, also we have installation manual and video and online service. We have much more experience on this issues.

Question 7

What is Warranty Policy?

Accepted Answer

We provide 1 year warranty. During the 1 year warranty if electronic parts have problem, our company will send you replacement parts for free and help you to change the parts. When the warranty expired, we will still give you technical support for free. The only difference is the replacement part no longer free. So, we provide lifelong after sales service to you as long as you use our printer. We care about quality a lot, although low cost products are the most popular, we must make sure the hig

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