Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the digital equipment industry for nearly 20 years, providing top-notch sales and after-sales services. Specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we proudly serve over 3,000 customers across 124 countries.

Question 2

How to pay? Can I use a credit card?

Accepted Answer

We offer multiple payment options to ensure your convenience, including Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long will it take to receive the goods?

Accepted Answer

Your order will be dispatched within 5-7 working days upon receipt of the deposit or full payment. For shipping, expect 3-5 days by air and 7-40 days by sea, depending on the destination country.

Question 4

How will my order be delivered? Is it safe during shipping?

Accepted Answer

Once you place an order, we handle shipping through trusted sea or international express services like DHL, FedEx, TNT, and UPS. Your goods are securely packaged, and we also purchase insurance for added peace of mind.

Question 5

How can I get the tracking number for my shipment? How do I contact the carrier?

Accepted Answer

Upon shipping your order, we will provide you with the Bill of Lading or tracking number. You can easily track your shipment online using your phone or computer.

Question 6

What if I don't know how to install the machine?

Accepted Answer

We ensure a smooth installation process by offering several options. We can send an English-speaking engineer to your country for on-site installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide comprehensive installation manuals, video tutorials, and online support, drawing on our extensive experience.

Question 7

What is the Warranty Policy?

Accepted Answer

We offer a 1-year warranty on our products. If any electronic parts malfunction within the warranty period, we will send replacement parts at no cost and assist with the installation. After the warranty expires, we continue to offer free technical support; however, replacement parts will be charged. Our commitment to quality extends beyond the warranty, as we provide lifelong after-sales service. In addition to our printers, we supply spare parts, Eco Solvent ink, Solvent ink, UV ink, Pigment in

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Application of Classification

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Supplies

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Dimensions(L*W*H)

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Name

Ink Type

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Voltage

Machinery Test Report

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Print Ink

Weight

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Color & Page

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About Our Factory & Business Background

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Dimensions(LWH)