Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name for nearly 20 years. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, serving over 3,000 customers across 124 countries worldwide.

Question 2

What payment methods do you accept?

Accepted Answer

We accept various payment methods to ensure convenience for our clients. You can pay via Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long does shipping take?

Accepted Answer

Your order will be dispatched within 5-7 working days after the deposit or full payment is received. Shipping takes approximately 3-5 days by air and 7-40 days by sea, depending on the destination country.

Question 4

Is the order safe during shipping?

Accepted Answer

Upon placing an order, we will arrange safe shipping via sea or international express delivery services like DHL, FedEx, TNT, and UPS. To ensure your order's safety, we also purchase insurance for your shipment.

Question 5

How can I track my shipment?

Accepted Answer

We will provide the Bill of Lading or tracking number once your items are shipped. You can easily track your shipment online through your phone or computer at any time.

Question 6

How is machine installation handled?

Accepted Answer

We offer multiple installation support options. An English-speaking engineer can be sent to your location for installation and training. Alternatively, you can visit our factory for free training. We also provide installation manuals, videos, and online support to ensure you can operate the machine confidently.

Question 7

What is the warranty policy?

Accepted Answer

Our products come with a 1-year warranty. Should any electronic part fail within this period, we will send you replacement parts free of charge and assist with the repairs. After the warranty period, we continue to offer free technical support, though replacement parts will be charged. We are committed to providing lifelong after-sales service.

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