Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd boasts nearly 20 years of excellence in sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We support multiple payment methods to provide you with the utmost convenience. You can use Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

We expedite your delivery within 5 to 7 working days following payment confirmation. Depending on your location, shipping takes approximately 3 to 5 days by air, and 7 to 40 days by sea.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Upon order placement, we arrange shipping via sea or trusted international express services like DHL, FedEx, TNT, and UPS. Your goods are well-protected during transit, and we also secure insurance to guarantee your order's safety.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier?

Accepted Answer

Post-shipment, we provide the Bill of Lading or tracking number promptly. You can easily monitor your shipment's progress online using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive support for machine installation. An English-speaking engineer can be dispatched to your location for setup and training, or you can visit our factory for free training. We also provide detailed installation manuals, videos, and online support to ensure you can operate the machine seamlessly.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a 1-year warranty. During this period, any issues with electronic parts will be resolved with free replacements and technical assistance. Post-warranty, we continue to offer free technical support, although replacement parts will be charged. Our commitment to quality ensures high production standards at affordable prices, and we also supply spare parts and various inks and printing materials. Our lifelong after-sales service ensures your satisfaction as long as you use our printers.

Product profile

Customization

After-sales Service

Warranty

Type

Usage

Automatic Grade

Principle of Classification

Application of Classification

Working Patterns

Supplies

Packaging

Dimensions(L*W*H)

Printing Resolution

After-Sales Service Provided

Warranty of Core Components

Ink Type

Rip Software

Key Selling Points

Ink Color

Voltage

Machinery Test Report

Print Ink

Video Outgoing-Inspection

Core Components

Color & Page

Printing Size

Transport Package

Trademark

Origin

HS Code

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Product Q&A

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Dimensions(LWH)