Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a leader in the UV and digital printing industry for nearly 20 years. With over 3000 satisfied customers in more than 124 countries, our reputation speaks for itself. we are committed to delivering exceptional sales and after-sales services. Our product lineup includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer multiple convenient payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T) payment, Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

Upon receiving your full payment or deposit, we will arrange delivery within 5-7 working days. Shipping typically takes 3 to 5 days by air and 7 to 40 days by sea, depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

We ensure the safety of your order by arranging shipment via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance to guarantee the security of your order throughout the shipping process.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After shipping your items, we will provide you with the Bill of Lading or tracking number. You can effortlessly track your shipment online at any time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support. An English-speaking engineer can travel to your country to install the machine and provide in-person training. Alternatively, you are welcome to receive training at our factory for free. We also provide detailed installation manuals, videos, and online support to ensure you can operate the machine with confidence.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a 1-year warranty. Within this period, if electronic parts malfunction, we will supply replacement parts at no cost and assist you with the replacement process. Post-warranty, we continue to provide free technical support; however, replacement parts will no longer be free of charge. Our commitment to quality is unwavering, and we maintain high production standards while offering competitive prices. Additionally, we supply spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink, s

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