Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the industry for nearly 20 years, offering unparalleled sales and after-sales services. Our extensive portfolio includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3000 customers in more than 124 countries worldwide.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer a variety of payment methods to suit your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

Upon receiving your deposit or full payment, we will arrange delivery within 5 to 7 working days. The shipping duration varies: around 3 to 5 days by air and 7 to 40 days by sea, depending on your country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Once you place an order, we coordinate shipping via sea or international express services like DHL, FedEx, TNT, and UPS. Your goods are handled with the utmost care and safety. Additionally, we purchase insurance to guarantee the security of your order.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

We will provide you with the Bill of Lading or tracking number once your items are shipped. You can monitor your shipment in real-time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support. Our English-speaking engineers can travel to your country for on-site installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, instructional videos, and online support to ensure you can operate the machine efficiently.

Question 7

What is the Warranty Policy?

Accepted Answer

We offer a 1-year warranty on our machines. During this period, any electronic parts that malfunction will be replaced free of charge. Even after the warranty expires, we continue to offer free technical support, though replacement parts will be billed. Our lifelong after-sales service ensures that you will always have the support you need. We prioritize quality, adhering to high production standards while maintaining affordable prices. Additionally, we supply spare parts and a variety of inks,

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Dimensions(LWH)