Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd, with nearly 20 years of industry expertise, offers unparalleled sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, serving over 3,000 customers across 124 countries with utmost dedication and reliability.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We provide a variety of secure payment methods, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Select the payment option that best suits your convenience.

Question 3

How long can I receive the goods?

Accepted Answer

Delivery is prompt and efficient! We arrange shipping within 5-7 working days after payment confirmation. For air shipments, expect delivery within 3-5 days. Sea shipments typically take 7-40 days, depending on your location.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Your order will be securely shipped via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. We ensure your order's safety with comprehensive insurance coverage, guaranteeing a reliable and worry-free delivery.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

Once your items are shipped, we provide you with the Bill of Lading or tracking number. You can easily track your shipment online anytime using your phone or computer, ensuring you stay updated on its status.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support to ensure a seamless setup. Our English-speaking engineers can travel to your location for installation and training. Alternatively, you can visit our factory for free, extensive training. Additionally, we provide detailed manuals, video tutorials, and online support to help you confidently operate the machine.

Question 7

What is Warranty Policy?

Accepted Answer

Our products are backed by a solid 1-year warranty. During this period, we offer free replacements for any faulty electronic parts and assist with installation. Beyond the warranty, we continue to provide free technical support, though replacement parts are charged. Our commitment to quality extends to lifelong after-sales service. We also supply spare parts and a variety of inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, alongside other advertising materials.

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