Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been providing unparalleled sales and after-sales services for nearly two decades. With our extensive product line including UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we have garnered the trust of over 3,000 customers from 124 countries worldwide.

Question 2

How can I pay? Can I use a credit card?

Accepted Answer

We offer a variety of payment methods for your convenience: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long will it take to receive the goods?

Accepted Answer

Once the deposit or full payment is received, we will arrange delivery within 5-7 working days. Shipping durations are approximately 3 to 5 days by air, and 7 to 40 days by sea, varying by destination.

Question 4

How will my order be shipped? Is it safe?

Accepted Answer

We ensure the utmost safety and reliability in shipping, using methods such as sea freight or international express couriers like DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance to guarantee the security of your order.

Question 5

How can I get the tracking number for my shipment? And how do I contact the carrier?

Accepted Answer

Upon shipping your items, we will provide you with the Bill of Lading or tracking number. You can then track your shipment online, in real-time, via your phone or computer.

Question 6

What if I need help with machine installation?

Accepted Answer

Our expert engineers, proficient in English, are available to travel to your location for installation and training. Alternatively, you are welcome to visit our factory for free training. We also offer comprehensive installation manuals, instructional videos, and online support to ensure you can operate the machine effortlessly.

Question 7

What is your warranty policy?

Accepted Answer

We offer a one-year warranty during which we will replace any defective electronic parts free of charge and provide support for their installation. Post-warranty, we continue offering free technical support, though replacement parts will be chargeable. Our commitment to quality extends beyond warranty, ensuring lifelong after-sales service. We also supply spare parts, various inks, and related products to support your advertising needs.

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