Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a pioneering force in the digital printing industry for nearly two decades. Specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, we proudly serve over 3,000 satisfied customers from 124+ countries. As a distinguished Gold Supplier, our unwavering commitment to excellence in both sales and after-sales services speaks volumes about our reliability and dedication.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer a variety of secure payment options tailored for your convenience. You can make payments via Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

Upon receipt of your deposit or full payment, we will swiftly arrange delivery within 5 to 7 working days. Shipping durations vary: approximately 3 to 5 days by air, and 7 to 40 days by sea, depending on your destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

When you place your order with us, we ensure secure shipping via sea or international express services like DHL, FedEx, and UPS. Your goods are well-protected, bolstered by comprehensive insurance coverage for added peace of mind.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

We will promptly provide you with the Bill of Lading or tracking number post-shipment. You can conveniently track your items in real-time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer extensive support options for machine installation. Our expert English-speaking engineers can visit your country to set up the machine and provide operational training. Alternatively, you are welcome to visit our factory for complimentary training sessions. We also provide detailed installation manuals, instructional videos, and online support. Our wealth of experience ensures a smooth and efficient installation process.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a comprehensive 1-year warranty. Should any electronic parts fail within this period, we will provide replacement parts free of charge and assist with installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. Our commitment to lifelong after-sales service highlights our dedication to quality and customer satisfaction. Additionally, we supply a range of consumables, including spare parts, Eco Solvent ink, solvent ink, UV ink, pigm

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