Question 1

I don't know your company well. How can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the industry for nearly 20 years, offering comprehensive sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, and we proudly serve over 3,000 customers across 124 countries.

Question 2

How can I pay? Can I use a credit card?

Accepted Answer

You can choose from various payment methods including Ali Trade Assurance, credit card (through Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long will it take to receive the goods?

Accepted Answer

Once we receive the deposit or full payment, we will arrange the delivery within 5-7 working days. Shipping by air usually takes about 3-5 days, while shipping by sea varies between 7-40 days depending on the destination.

Question 4

How will I receive my order? Is it safe during shipping?

Accepted Answer

Upon placing your order, we will arrange for shipping by sea or through international express delivery services like DHL, FedEx, TNT, and UPS, ensuring the utmost safety for your goods. Additionally, we purchase insurance to provide an extra layer of protection for your order.

Question 5

How can I get the tracking number for the shipment? How do I contact the carrier?

Accepted Answer

After shipping your items, we will send you the Bill of Lading or tracking number. You can easily track your goods anytime online via your phone or computer.

Question 6

How about the machine installation if I don't know how to install it?

Accepted Answer

We offer multiple installation options: sending an English-speaking engineer to your country for in-person installation and training, inviting you to our factory for free training, providing comprehensive installation manuals and videos, and online support. Our extensive experience ensures you will operate the machine efficiently.

Question 7

What is your Warranty Policy?

Accepted Answer

We provide a 1-year warranty. If any electronic part malfunctions within this period, we will send you replacement parts for free and assist in their installation. Post-warranty, we continue to offer free technical support, although replacement parts will be charged. Our commitment to quality is unwavering, and we uphold stringent production standards to deliver high-quality products at affordable prices. We also supply spare parts, Eco Solvent ink, Solvent ink, UV ink, Pigment ink, Sublimation

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