Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a formidable player in the digital printing industry for nearly two decades. With a clientele base of over 3,000 happy customers spanning more than 124 countries, our reputation speaks volumes. As a proud Gold Supplier on Alibaba, we offer unparalleled sales and after-sales services, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use a credit card?

Accepted Answer

Absolutely. We offer diverse payment options including Ali Trade Assurance, credit card via Ali Trade Assurance, bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the method that suits you best.

Question 3

How long can I receive the goods?

Accepted Answer

Once we receive your deposit or full payment, we expedite the delivery within 5-7 working days. Depending on your location, air shipping takes approximately 3-5 days, while sea shipping ranges from 7 to 40 days.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Rest assured, your order's safety is our top priority. We dispatch goods via sea or international express services like DHL, FedEx, TNT, and UPS. We also secure insurance for added protection, ensuring your order arrives safely and intact.

Question 5

How can I get the tracking number of the shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

Upon shipping your items, we promptly provide you with the Bill of Lading or tracking number. This allows you to monitor your shipment's progress in real-time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install it?

Accepted Answer

We offer comprehensive installation support. An experienced English-speaking engineer can be sent to your location for installation and training. Alternatively, you are welcome to visit our factory for free training. We also provide detailed installation manuals, videos, and online support. Our extensive expertise ensures a smooth setup process.

Question 7

What is the Warranty Policy?

Accepted Answer

We offer a 1-year warranty on our products. Should any electronic parts malfunction within this period, we replace them at no cost and assist with the installation. Post-warranty, we continue to provide free technical support, though replacement parts will incur a cost. Our commitment to quality ensures high production standards at affordable prices. Additionally, we supply spare parts, Eco Solvent ink, solvent ink, UV ink, Pigment ink, Sublimation ink, printing materials, and other related prod

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