Question 1

What is the warranty period?

Accepted Answer

We offer a comprehensive 1-year warranty. If any electronic components fail within this period, we will provide replacement parts at no cost and assist with their installation. Post-warranty, we continue to offer free technical support, although replacement parts will be charged.

Question 2

How long will it take to receive my order?

Accepted Answer

Upon receiving your deposit or full payment, we promptly arrange delivery within 5 to 7 working days. Shipping duration varies: by air, it typically takes 3 to 5 days; by sea, it ranges from 7 to 40 days depending on the destination country.

Question 3

What are the payment methods available?

Accepted Answer

We provide a variety of payment options to suit your needs: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 4

How will my order be delivered? Is it safe during shipping?

Accepted Answer

We ensure secure delivery of your order via sea or international express services like DHL, FedEx, TNT, and UPS. To further protect your goods, we also purchase comprehensive shipping insurance.

Question 5

What if I don't know how to install the machine?

Accepted Answer

We offer extensive installation support to ensure a seamless setup. We can send an English-speaking engineer to your country for in-person installation and training. Alternatively, you can visit our factory for complimentary training. We also provide thorough installation manuals, instructional videos, and online support.

Question 6

How can I track my shipment and contact the carrier?

Accepted Answer

Once your items are shipped, we provide you with the Bill of Lading or tracking number. You can conveniently monitor your shipment online in real-time using your phone or computer.

Question 7

What printing resolution does this machine support?

Accepted Answer

The Vigojet Inkjet Printer supports a high printing resolution of 1440dpi, ensuring vivid and enduring results for all your professional printing demands.

Question 8

What types of media can this printer handle?

Accepted Answer

This printer supports a wide range of media including PP, photo paper, paper, vinyl, indoor lightbox flex banner, sticker, PVC, and reflective material.

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Dimensions(L*W*H)

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Dimensions(LWH)