Question 1

How to pay? Can I use credit card?

Accepted Answer

You can conveniently pay using Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 2

How long can I receive the goods?

Accepted Answer

We guarantee to dispatch your order within 5 to 7 working days after receiving payment. Delivery time is approximately 3 to 5 days by air and 7 to 40 days by sea, depending on the destination country.

Question 3

How to receive my order? Is it safe during shipping?

Accepted Answer

Upon placing your order, we ensure secure shipping via sea or international express delivery services such as DHL, FedEx, TNT, and UPS. We also provide insurance to safeguard your shipment.

Question 4

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After dispatching your order, we will provide you with the Bill of Lading or tracking number. You can easily monitor your shipment in real-time using your phone or computer.

Question 5

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support. Our English-speaking engineers can travel to your location for installation and training. You are also welcome to visit our factory for free training. Additionally, we provide detailed installation manuals, videos, and online support.

Question 6

What is the Warranty Policy?

Accepted Answer

Our products come with a 1-year warranty. During this period, we provide free replacement of any malfunctioning electronic parts and assist with their installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. We are committed to lifelong after-sales service, maintaining high-quality standards even with competitive pricing. Besides, we supply spare parts and various inks including Eco Solvent, solvent, UV, Pigment, and Sublimation inks, as

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