Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted leader in the digital printing industry for nearly two decades. We offer extensive sales and after-sales services, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer multiple payment methods for your convenience, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

We will dispatch your orders within 5 to 7 working days after receiving your deposit or full payment. Delivery time varies: by air, it takes approximately 3 to 5 days; by sea, it ranges from 7 to 40 days depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Once you place an order, we handle the shipping arrangements via sea or international express carriers such as DHL, FedEx, TNT, and UPS, ensuring maximum safety for your goods. Additionally, we purchase insurance for your order, offering you extra peace of mind.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After shipping your items, we will provide you with the Bill of Lading or tracking number. You can conveniently track your shipment online, using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive installation support. Our English-speaking engineer can travel to your location for installation and training, ensuring you can operate the machine proficiently. You're also welcome to visit our factory for free training. Furthermore, we provide installation manuals, videos, and online support, utilizing our extensive experience in assisting customers.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a 1-year warranty. If any electronic parts fail within this period, we provide replacement parts free of charge and assist you in the replacement process. After the warranty period, we continue to offer free technical support; however, replacement parts will be charged. We are committed to providing lifelong after-sales service, ensuring your printer operates smoothly. Quality is our utmost priority, and while we maintain competitive prices, we adhere to stringent production standards.

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