Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd boasts nearly two decades of unparalleled experience in sales and after-sales service. Our expertise spans UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer a variety of convenient payment methods: Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

Your order will be dispatched within 5 to 7 working days upon receipt of your deposit or full payment. Shipping duration varies by method: approximately 3 to 5 days by air, and 7 to 40 days by sea, depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Upon order placement, we arrange shipment via sea or international express delivery services such as DHL, FedEx, TNT, and UPS, ensuring maximum safety for your goods. We also purchase insurance to guarantee the security of your order.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

We will provide you with the Bill of Lading or tracking number once your items are shipped. You can monitor your shipment status online at any time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We provide comprehensive support for machine installation. Our English-speaking engineer can travel to your country for installation and training. Alternatively, you are warmly invited to our factory for free training. We also offer detailed installation manuals, videos, and online support, leveraging our extensive expertise in this area.

Question 7

What is Warranty Policy?

Accepted Answer

We offer a 1-year warranty. If electronic parts encounter issues within this period, we will send you replacement parts free of charge and assist with the installation. Post-warranty, we continue to offer free technical support, though replacement parts will be charged. Lifelong after-sales service is provided for our printers, ensuring high quality and affordability. Our product range includes spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, printing materials, a

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