Question 1

I'm not familiar with your company. How can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd boasts nearly 20 years in the industry, offering extensive sales and after-sales services. Our product range includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

What are the payment options? Can I use a credit card?

Accepted Answer

You can choose from various payment methods including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long will it take to receive my order?

Accepted Answer

After receiving your deposit or full payment, we will initiate delivery within 5-7 working days. Air shipments typically take 3 to 5 days, while sea shipments range from 7 to 40 days, depending on the destination country.

Question 4

Is my order safe during shipping? How will I receive it?

Accepted Answer

We ensure safe shipping by arranging delivery through sea or international express services like DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance for your order for added protection.

Question 5

How can I get the tracking number for my shipment? How do I contact the carrier?

Accepted Answer

After your shipment is dispatched, we will provide you with the Bill of Lading or tracking number. You can monitor your shipment online in real-time using your phone or computer.

Question 6

What if I don't know how to install the machine?

Accepted Answer

We offer multiple installation solutions. An English-speaking engineer can be sent to your location for on-site installation and training. Alternatively, you can visit our factory for free training. We also provide detailed installation manuals, video tutorials, and online support. Our extensive experience ensures smooth installation.

Question 7

What is your warranty policy?

Accepted Answer

We offer a 1-year warranty. During this period, any electronic part issues will be resolved with free replacement parts and support. After the warranty period, we continue to offer free technical support, although replacement parts will be charged. We are committed to lifelong after-sales service. We provide high-quality products at affordable prices, adhering to rigorous production standards. Additionally, we supply spare parts, various inks (Eco Solvent, solvent, UV, Pigment, Sublimation), pri

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