Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd boasts nearly two decades of unparalleled expertise in sales and after-sales services, specializing in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

What payment options are available?

Accepted Answer

We offer an array of payment methods tailored for your convenience including Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

When can I expect to receive my goods?

Accepted Answer

Once we receive your deposit or full payment, delivery is arranged within 5-7 working days. Shipping typically takes 3 to 5 days by air and 7 to 40 days by sea, depending on your country of destination.

Question 4

How is my order delivered? Is it secure during transit?

Accepted Answer

We ship your order via sea or international express couriers like DHL, FedEx, TNT, and UPS, ensuring maximum safety. Additionally, we purchase insurance to further secure your shipment.

Question 5

How will I get the shipment tracking number? How can I contact the carrier?

Accepted Answer

Post-shipment, we provide you with the Bill of Lading or a tracking number, enabling you to track your shipment in real-time online using your phone or computer.

Question 6

What if I don't know how to install the machine?

Accepted Answer

We offer extensive installation support. An English-speaking engineer can visit your country for machine installation and training. Alternatively, you can receive free training at our factory. We also supply detailed installation manuals, instructional videos, and online support, ensuring a smooth installation and operational process.

Question 7

What is your warranty policy?

Accepted Answer

We provide a 1-year warranty. Should any electronic parts fail within this period, we will send replacements for free and provide installation assistance. Post-warranty, we continue to offer free technical support, though replacement parts are no longer free. We are dedicated to lifelong after-sales service, prioritizing high quality and maintaining stringent production standards at competitive prices. We also supply spare parts and a variety of ink and printing materials for the advertising sec

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