Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd boasts nearly 20 years of expertise in the sales and after-sales of UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers.

Question 2

How to pay? Can I use credit card?

Accepted Answer

We offer multiple payment methods to suit your convenience, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

Once the deposit or full payment is confirmed, we will arrange delivery within 5-7 working days. Shipping times vary: approximately 3-5 days by air and 7-40 days by sea, depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Upon placing your order, we handle shipment via sea or international express services like DHL, FedEx, TNT, and UPS. Your order is secured with insurance to guarantee safe delivery.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

Post-shipment, we will provide you with the Bill of Lading or tracking number. You can monitor your shipment's progress online anytime using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

Our proficient English-speaking engineers can visit your country to install the machine and provide comprehensive training. You are also welcome to our factory for free training. Additionally, we offer detailed installation manuals, videos, and online support.

Question 7

What is Warranty Policy?

Accepted Answer

We stand by a 1-year warranty policy. If electronic parts fail within this period, we will send replacements at no cost and assist with installation. Post-warranty, we continue to offer free technical support, though parts replacement will carry a charge. Our commitment to quality ensures that despite the popularity of low-cost products, we maintain high production standards at affordable prices. We also supply spare parts, Eco Solvent ink, solvent ink, UV ink, pigment ink, sublimation ink, prin

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Dimensions(LWH)