Question 1

How can I trust your company?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd has been a trusted name in the printing industry for nearly 20 years, offering exceptional sales and after-sales services. We specialize in UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers, serving over 3000 clients across 124 countries globally. As a Gold Supplier on Alibaba, our reputation speaks for itself.

Question 2

How to pay? Can I use credit card?

Accepted Answer

For your convenience, we accept multiple payment methods including Ali Trade Assurance, credit card via Ali Trade Assurance, bank transfers, Telegraphic Transfers (T/T), Western Union, and Money Gram.

Question 3

How long can I receive the goods?

Accepted Answer

Once your payment is confirmed, we will arrange for delivery within 5 to 7 working days. Shipping times vary: by air, it takes approximately 3 to 5 days, whereas sea shipments can take between 7 to 40 days depending on the destination country.

Question 4

How to receive my order? Is it safe during shipping?

Accepted Answer

Your order will be shipped via secure methods including sea freight or international couriers like DHL, FedEx, TNT, and UPS. We ensure the highest safety standards and also purchase insurance for your peace of mind.

Question 5

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After your order is shipped, we will provide you with a Bill of Lading or tracking number. You can track your shipment online in real-time using your phone or computer.

Question 6

How about the machine installation if I don't know how to install?

Accepted Answer

We offer several installation and training options for your convenience. Our skilled English-speaking engineers can visit your country to set up and train you on the machine. Alternatively, you can visit our factory for free training. We also provide comprehensive installation manuals, video tutorials, and online support to ensure you can operate the machine effortlessly. Our extensive experience guarantees you will be well-supported.

Question 7

What is Warranty Policy?

Accepted Answer

We provide a comprehensive 1-year warranty. During this period, if any electronic parts malfunction, we will send replacement parts free of charge and assist with their installation. After the warranty expires, we continue to offer free technical support, though replacement parts will be chargeable. Our commitment to quality and service is lifelong. We also supply spare parts, and a variety of inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, as well as printing materials a

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