Question 1

I don't know your company well, how can I trust you?

Accepted Answer

Guangzhou Baicheng Digital Equipment Co., Ltd, boasting nearly two decades of industry expertise, provides unmatched sales and after-sales services. Our esteemed product range includes UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. We proudly serve over 3,000 satisfied customers across 124 countries.

Question 2

How to pay? Can I use a credit card?

Accepted Answer

We support a variety of payment options tailored for your convenience, including Ali Trade Assurance, credit card (via Ali Trade Assurance), bank transfer, Telegraphic Transfer (T/T), Western Union, and Money Gram. Choose the method that suits you best.

Question 3

How long will it take to receive the goods?

Accepted Answer

We ensure prompt delivery! Once payment is received, shipping is arranged within 5-7 working days. For air shipments, anticipate delivery within 3-5 days. Sea shipments range from 7-40 days, depending on your geographical location.

Question 4

How will my order be delivered? Is it safe during shipping?

Accepted Answer

Your order will be meticulously shipped via sea or through international express delivery services such as DHL, FedEx, TNT, and UPS. We provide full insurance coverage, guaranteeing a safe and reliable delivery process.

Question 5

How can I get the shipment tracking number? How do I contact the carrier (express delivery company)?

Accepted Answer

Upon shipment, you will receive the Bill of Lading or tracking number. You can conveniently track your shipment online at any time using your phone or computer.

Question 6

What if I don't know how to install the machine?

Accepted Answer

We provide all-encompassing installation support. Our proficient English-speaking engineers can travel to your country for installation and training. Alternatively, you are welcome to visit our factory for complimentary training. We also offer detailed manuals, video tutorials, and online support to ensure you can operate the machine with confidence.

Question 7

What is the Warranty Policy?

Accepted Answer

Every product comes with a 1-year warranty. During this period, any faulty electronic parts will be replaced for free, and we'll assist with the installation. After the warranty period, we continue to offer free technical support, while replacement parts will be charged. Our dedication to quality ensures lifelong after-sales service. We also provide spare parts and a wide range of inks, including Eco Solvent, Solvent, UV, Pigment, and Sublimation inks, along with other advertising materials.

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Dimensions(LWH)