Question 1

How to pay? Can I use credit card?

Accepted Answer

We provide multiple convenient payment methods for your ease, including Ali Trade Assurance, credit card payments via Ali Trade Assurance, bank transfers, Telegraphic Transfers (T/T), Western Union, and Money Gram. Choose the one that best suits your needs.

Question 2

How long can I receive the goods?

Accepted Answer

Delivery is swift and efficient. Once we receive your deposit or full payment, we will dispatch your order within 5 to 7 working days. Shipping typically takes 3 to 5 days by air or 7 to 40 days by sea, depending on your location.

Question 3

How to receive my order? Is it safe during shipping?

Accepted Answer

Rest assured, your order's safety is our priority. We offer reliable shipping options via sea or international express delivery through trusted carriers like DHL, FedEx, TNT, and UPS. Additionally, we purchase insurance to provide extra security for your shipment.

Question 4

How can I get the tracking number of shipment? And how to contact the carrier (express delivery company)?

Accepted Answer

After shipping your items, we will promptly provide you with the Bill of Lading or tracking number. You can easily monitor the shipment status online at any time using your phone or computer.

Question 5

How about the machine installation if I don't know how to install?

Accepted Answer

We offer comprehensive support for machine installation. Our expert engineers, fluent in English, are available to travel to your country for installation and training. You are also welcome to visit our factory for free training. Additionally, we provide detailed installation manuals, instructional videos, and online support to ensure seamless operation.

Question 6

What is Warranty Policy?

Accepted Answer

Our 1-year warranty ensures peace of mind. During this period, if any electronic parts encounter issues, we will provide free replacement parts and assistance for installation. Even after the warranty period, we offer free technical support. The only difference is that replacement parts are no longer free. Our commitment to quality is unwavering; we adhere to high production standards while maintaining affordable prices. We also supply spare parts and a variety of inks, including Eco Solvent, so

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