Question 1

Could I visit your factory?

Accepted Answer

Yes, welcome to our factory anytime.

Question 2

Does your factory have the design and development capabilities, we need for customized products?

Accepted Answer

The staff in our design department are well experienced in the sink industry, with more than 5 to 10 years of experience. We can make customized products, especially for you, please kindly contact us for more updated sinks details.

Question 3

How is your factory production capability?

Accepted Answer

We can manufacture products up to 100,000 pieces per month.

Question 4

How is your production management and quality control system?

Accepted Answer

Walnut develops process-oriented QMS to identify and meet the needs of customer requirements and expectations in an effective and efficient manner to achieve competitive advantage. All our product process follows up ISO9001: income quality checking, in-process quality checking, and final product quality checking. The strict implementation of ISO9001 assures to provide error-free products to our customers.

Question 5

How long and how to get a sample from us?

Accepted Answer

1) If you need some samples to test, we can make it as per your request. You should pay for the transportation freight of samples and sample cost, while the sample cost can be refundable if the order is confirmed. 2) Lead time for making sample: 7 days. 3) The transportation freight of samples: the freight depends on the weight and packing size and your area.

Question 6

What are the payment terms for sample cost and order amount?

Accepted Answer

For the sample, we accept the payment sent by T/T, for orders, we can accept T/T or L/C.

Question 7

What is the whole process for doing business with us?

Accepted Answer

1) First, please provide details of the products you need we quote for you. 2) If the price is acceptable and the client need sample, we provide Proforma Invoice for the client to arrange payment for the sample. 3) If the client approves the sample and requires bulk production for the order, we will provide Proforma Invoice for the client, and we will arrange to produce at once when we get the 30% deposit. 3A) We will send photos of all goods, packing, details, and B/L copy for the client after

Question 8

Can the logo or company name be printed on the products or packages?

Accepted Answer

Sure. Your logo or company name can be printed on your products.

Question 9

What advantages do you have?

Accepted Answer

Rich experience: We have more than 15 years of experience in this industry. That means, we can preview the problems for the orders and products. Therefore, it will make sure to reduce the risk of bad situations happening.

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