Question 1

What types of mobile food trucks do you mainly produce?

Accepted Answer

We offer a variety of mobile food truck solutions, including but not limited to: By power/form: power-driven food trucks, non-electric food trucks, trailer-mounted food trucks (requiring a tractor), three-wheel/four-wheel small food trucks. By function/dining type: coffee truck, ice cream truck, hamburger/dog truck, pizza truck, Chinese/quick-service truck, baked dessert truck, bar truck (beverage truck), multi-functional comprehensive food truck, custom-themed food truck (such as retro, tech st

Question 2

Can you customize the appearance design and internal layout of the food truck?

Accepted Answer

Customization is our core competitiveness! Appearance: We offer professional services for body painting, film application, light box, and LED light strip design and production, creating a unique brand image. Internal: We will design the layout completely based on your type of catering, operation process, equipment requirements, and staff number, maximizing space utilization and operational convenience. According to your menu and process, we will professionally design the kitchen layout (workbenc

Question 3

Does the design and manufacture of the dining car comply with food safety and hygiene standards?

Accepted Answer

Absolutely top priority! The internal surfaces are made of food-grade stainless steel (such as 304) as the main contact material. The design has no hygiene dead corners and is easy to thoroughly clean and disinfect. It is equipped with water supply systems (clean water tanks, grey water tanks/waste water tanks) and drainage systems that meet the requirements. An efficient exhaust and smoke purification system (in line with environmental protection requirements) is integrated. The layout follows

Question 4

How long does the entire production cycle take from placing the order to delivering the vehicle?

Accepted Answer

The cycle duration depends on the complexity of the dining car, the degree of customization, and the current order priority. Standard model / mild customization: Usually takes 4-8 weeks. Deep customization / large and complex dining car: May take 10-15 weeks or longer. When the contract is signed, we will clearly stipulate the expected delivery date.

Question 5

What is the approximate price range for a dining car?

Accepted Answer

The price varies significantly and mainly depends on: The size and material requirements of the body. The brands, types, and quantities of the integrated kitchen equipment inside. The degree of customization (special functions, high-end decorations, complex circuits/water systems, etc.). The power type (fossil fuel/electric/hybrid). Generally speaking, entry-level small dining cars may start at $2,500, mainstream fully-functioning medium-sized dining cars are in the range of $7,500 to $14,000, a

Question 6

How is the payment process carried out?

Accepted Answer

Typical payment stages (the specific proportions can be negotiated and are subject to the contract): Deposit: Paid after the contract is signed (e.g. 30%-50%), used to initiate design and manufacturing. Mid-term payment: Paid when the main body of the vehicle is completed or at key milestones (e.g. 30%-40%). Final payment: Paid before the vehicle is delivered and inspected as qualified, or upon delivery/vehicle pick-up (e.g. 10%-20%). Payment method: Usually bank transfer (telegraphic transfer).

Question 7

Do you offer transportation conditions of CIF, FOB or DDP?

Accepted Answer

Standard terms: FOB [Qingdao] or CIF [destination port]. DDP: Possible negotiations for major markets (requires detailed quotations and partner network). We have clearly explained the Interpretation of International Trade Terms and responsibilities.

Question 8

Is assembly required after shipment? Do you provide support?

Accepted Answer

Assembly level: SKD (semi-disassembled): The main components are packaged and can be reassembled locally (common, can reduce transportation costs). CBU (fully assembled): The drive unit can be shipped in RO-RO mode. Support: We provide: Detailed assembly manuals and videos Remote video support On-site technical personnel deployment option (additional cost applies).

Question 9

What types of warranty services do you offer? How does international warranty operation work?

Accepted Answer

Standard Warranty: Structural/Construction Quality: 12-24 months. Installation Equipment: Follows OEM warranty period (usually 1 year). Global Support: Remote troubleshooting via email/WhatsApp/video. Parts are transported globally (costs borne by the buyer). Complex repairs are coordinated with local technicians. The warranty coverage includes parts; labor costs may apply locally.

Question 10

Do you offer operator training?

Accepted Answer

The comprehensive training includes: On-site (in China): Factory acceptance testing or pre-shipment. Remote: Video sessions covering operation, cleaning, and basic maintenance. Detailed manual: Available in English (other languages are also available).

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