Question 1

What are your main products?

Accepted Answer

Our core offerings include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvety matte lipstick, nourishing lip masks, volumizing mascara, chic nail polish, precise lip liners, hydrating lip balms, versatile eyebrow pencils, revitalizing lip scrubs, captivating eye shadows, sleek liquid eyeliners, silky loose powders, creative face painting, luxurious lip oils, smooth lip creams, concealers for a flawless finish, vibrant blushes, compact pressed powders, seamless liquid foundat

Question 2

How can you guarantee your products' quality?

Accepted Answer

With a decade of expertise in makeup manufacturing, we proudly hold GMPC and ISO22716 certifications, ensuring the highest standards of quality and safety. Every formula we create is supported by MSDS documentation, available for each product. Our dedicated customer service team is available 24/7 to assist you with any inquiries.

Question 3

Could I print my own brand/logo?

Accepted Answer

Absolutely! We welcome OEM logo and pattern printing based on our MOQ. For other personalized customizations, feel free to consult with us. We are committed to bringing your vision to life.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity is 50 pieces per product.

Question 5

Could we do customization, but we can't reach your MOQ. What should I do?

Accepted Answer

In such cases, please contact our sales team. If we have a similar palette scheduled for mass production, you may place a smaller order that aligns with our MOQ. We are here to accommodate your needs.

Question 6

How to check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image showcasing your logo on the product. You will be given the opportunity to approve the design before production begins.

Question 7

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer up to two free samples. However, you will need to cover the shipping costs. Samples can be dispatched within 1-3 working days.

Question 8

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects on different monitors, we cannot guarantee that the web images will perfectly match the actual product. Additionally, colors may appear differently on various skin tones. We highly recommend purchasing samples to ensure satisfaction.

Question 9

What's the universal lead time for order delivery?

Accepted Answer

For stock items: 2-10 working days. (Adding your logo requires an additional 5-10 days.) For mass production: 10-25 working days. (Note: Lead times may be longer during peak seasons.)

Question 10

Which shipping methods are available and how can I track my order?

Accepted Answer

We offer shipping by sea to your nearest port, by air to your nearest airport, and by express delivery (DHL, UPS, FEDEX, TNT, EMS) directly to your doorstep. Once your order is shipped, we will provide you with a tracking number so you can monitor the status of your shipment.

Question 11

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately and provide pictures of all received products. We will verify your order with our warehouse. We apologize for any inconvenience caused.

Question 12

What should I do if my products contain broken powders?

Accepted Answer

A breakage rate of 1%-3% is considered normal. If the breakage exceeds 3%, please send us pictures promptly, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely! Our commitment to cruelty-free beauty means we never test on animals, and all our ingredients are 100% vegan-friendly, ensuring a luxurious and ethical choice.

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Main Ingredient

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Suit for

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Ingredient

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About Our Factory & Business Background

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Our Certifications, Standards & Industry Recognition

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