Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvet matte lipstick, lip mask, mascara, nail polish, lip liner, lip balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup set, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a seasoned makeup manufacturer with 10 years of experience and hold the prestigious GMPC and ISO22716 certificates. Every formula we produce can be accompanied by an MSDS for each item. Our professional customer service team is available online 24/7.

Question 3

Could I print my own brand/logo?

Accepted Answer

Absolutely! OEM logo/pattern printing is available based on MOQ requirements. For additional personal customizations, feel free to consult us, and we will strive to meet your needs.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity is 50 pieces of each product.

Question 5

Could we customize if we can't reach your MOQ? What should we do?

Accepted Answer

In such cases, please contact our sales team to check our recent order schedule. If we have a similar palette going into mass production that you can accept, you can place a smaller order under our MOQ. We are happy to assist.

Question 6

How can I check my logo effect before production?

Accepted Answer

We will provide you with a mock-up image (featuring your logo on the product) for your confirmation before commencing production.

Question 7

Can I get a sample before placing large orders?

Accepted Answer

Yes, we offer 2 free samples. You just need to cover the shipping cost. Packages can be shipped out within 1-3 working days.

Question 8

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to the varying color effects of different monitors, we cannot guarantee there will be no differences between web images and the actual products. Additionally, the product may appear differently on various skin tones. Therefore, we encourage you to purchase samples for accurate assessment.

Question 9

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 2-10 working days. (If logo customization is required, it takes an additional 5-10 days for logo application.) Mass production: 10-25 working days (subject to longer times during peak seasons).

Question 10

Which shipping methods are available and how can I track my order?

Accepted Answer

By sea to the nearest port, by air to the nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your doorstep. Once your order is shipped, we will provide a tracking number so you can clearly monitor the status of your shipment.

Question 11

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and take pictures of all products together. We will verify your order with our warehouse. We apologize for any inconvenience.

Question 12

If I receive broken powders in my products, what should I do?

Accepted Answer

A breakage rate of 1%-3% is normal. If the breakage exceeds 3%, please send us pictures immediately, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we absolutely never test on animals, and all of our ingredients are proudly vegan-friendly, ensuring ethical and cruelty-free beauty.

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