Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvet matte lipstick, lip mask, mascara, nail polish, lip liner, lip Balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup set, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee product quality?

Accepted Answer

We are a manufacturer with 10 years of experience and hold GMPC and ISO22716 certificates. All formulas offer MSDS for each item, and we have a professional customer service team available 24 hours online.

Question 3

Can I print my own brand or logo?

Accepted Answer

Yes, OEM printing of logos and patterns is welcomed based on the MOQ. For other personal customizations, please consult us, and we will try our best to implement them.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity is 50 pieces of each product.

Question 5

Can I place a smaller order if I cannot reach the MOQ?

Accepted Answer

If you cannot reach the MOQ, please contact our sales team to check our recent order schedule. If we have a similar palette going into mass production, you can place a smaller order under our MOQ.

Question 6

How can I check my logo effect before production?

Accepted Answer

We will show you a picture mockup with your logo on the product and confirm it with you before production begins.

Question 7

Can I get a sample before placing a big order?

Accepted Answer

Yes, we can provide 2 free samples, but you need to pay the shipping cost. Packages can be shipped out within 1-3 working days.

Question 8

Is the color of the product on the web images authentic?

Accepted Answer

Due to different monitor color effects and skin tone variations, we cannot guarantee that web images match the products exactly. We encourage you to purchase samples to verify.

Question 9

What is the universal lead time for order delivery?

Accepted Answer

Goods in stock take 2-10 working days (5-10 days if adding a logo). Mass production takes 10-25 working days, which may be longer during peak season.

Question 10

Which shipping ways are available and how can I track my order?

Accepted Answer

Shipping options include sea freight to your nearest port, air freight to your nearest airport, or express delivery (DHL, UPS, FEDEX, TNT, EMS) to your door. We will provide a tracking number once your order ships.

Question 11

What should I do if my package has missing products?

Accepted Answer

Please contact us timely and take pictures of all products together. We will confirm your order with our warehouse and apologize for any inconvenience.

Question 12

What should I do if I receive broken powders?

Accepted Answer

A broken rate of 1%-3% is normal. If it exceeds 3%, please send pictures in time, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we never test on animals, and the ingredients are vegan-friendly.

Product profile

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Color

Suit for

Use

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Effect

Sample

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Ingredient

Unique Design

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About Our Factory & Business Background

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Our Certifications, Standards & Industry Recognition

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