Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvet matte lipstick, lip mask, mascara, nail polish, lip liner, lip Balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup set, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee product quality?

Accepted Answer

We are a makeup manufacturer with 10 years of experience, holding GMPC and ISO22716 certificates. All formulas offer MSDS for each item, and we have a professional customer service team available 24 hours online.

Question 3

Can I print my own brand or logo?

Accepted Answer

Yes, OEM printing of logo/pattern is welcomed based on MOQ. For other personal customizations, please consult us, and we will try our best to implement them for you.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity for logo printing is 30 pieces of each product.

Question 5

Can I customize if I cannot reach the MOQ?

Accepted Answer

If you cannot reach the MOQ, contact our sales to check the recent order schedule. If we have the same or similar palette going into mass production and you accept, you can place a smaller order under our MOQ.

Question 6

How to check my logo effect before production?

Accepted Answer

We will show you a mock-up picture with your logo on the product and confirm with you before production begins.

Question 7

Can I get a sample before placing big orders?

Accepted Answer

Yes, we can provide 2 free samples, but you need to pay the shipping cost. Packages can be shipped out within 1-3 working days.

Question 8

Is the color of the product on web images authentic?

Accepted Answer

Due to different monitor color effects and skin tone variations, we cannot guarantee that web images match products exactly. We encourage you to purchase samples to verify.

Question 9

What is the universal lead time for order delivery?

Accepted Answer

Goods in stock: 2-10 working days (5-10 days if adding logo). Mass production: 10-25 working days (longer in peak season).

Question 10

Which shipping ways are available and how to track?

Accepted Answer

Shipping options include sea to nearest port, air to nearest airport, and express (DHL, UPS, FEDEX, TNT, EMS) to your door. We provide a tracking number once the order ships out.

Question 11

What should I do if my package has missing products?

Accepted Answer

Please contact us timely and take pictures of all products together. We will confirm your order with our warehouse and apologize for any inconvenience.

Question 12

What should I do if I get broken powders in my products?

Accepted Answer

A broken rate of 1%-3% is normal. If it exceeds 3%, please send pictures in time, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we never test on animals, and the ingredients are vegan-friendly.

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