Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, mascara, nail polish, liquid eyeliner, eyeshadow, foundation, and various other makeup items.

Question 2

How can you guarantee product quality?

Accepted Answer

We have 10 years of experience, GMPC and ISO22716 certificates, provide MSDS for all formulas, and have a 24-hour online customer service team.

Question 3

Can I print my own brand or logo?

Accepted Answer

Yes, OEM printing of logos and patterns is welcomed based on MOQ. Other personal customizations are also available upon consultation.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity is 50 pieces of each product.

Question 5

Can I customize if I cannot reach the MOQ?

Accepted Answer

You can contact sales to check if similar items are in mass production. If so, you may place a smaller order under the MOQ.

Question 6

How can I check my logo effect before production?

Accepted Answer

We will provide a picture mock-up with your logo on the product for your confirmation before production begins.

Question 7

Can I get a sample before placing a big order?

Accepted Answer

Yes, we provide 2 free samples, but you need to pay the shipping cost. Packages can be shipped out within 1-3 working days.

Question 8

Is the product color on the web images authentic?

Accepted Answer

Due to monitor differences and skin tone variations, we cannot guarantee exact color matches. We encourage purchasing samples first.

Question 9

What is the universal lead time for order delivery?

Accepted Answer

Stock items take 2-10 working days. Adding logos takes 5-10 days. Mass production takes 10-25 working days, longer in peak season.

Question 10

Which shipping ways are available and how to track?

Accepted Answer

We offer sea, air, and express shipping (DHL, UPS, etc.). A tracking number is provided once the order ships out.

Question 11

What should I do if my package has missing products?

Accepted Answer

Please contact us timely and send pictures of all products. We will confirm with our warehouse and apologize for any inconvenience.

Question 12

What if I get broken powders in my products?

Accepted Answer

A broken rate of 1%-3% is normal. If it exceeds 3%, send pictures in time, and we will compensate in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we never test on animals, and the ingredients are vegan-friendly.

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