Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvet matte lipstick, lip mask, mascara, nail polish, lip liner, lip balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup set, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a makeup manufacturer with a decade of experience, boasting both GMPC and ISO22716 certifications. Comprehensive MSDS documentation is available for every formula. Our dedicated customer service team is available online 24/7.

Question 3

Could I print my own brand/logo?

Accepted Answer

Absolutely! OEM logo/pattern printing is welcome based on our MOQ. For additional customizations, consult with us, and we'll strive to bring your vision to life.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

50 pieces per product.

Question 5

Could we do customization, but we can't reach your MOQ. What should I do?

Accepted Answer

In such cases, contact our sales team to check our production schedule. If a similar palette is in mass production and acceptable to you, you can place a smaller order. We are happy to assist.

Question 6

How to check my logo effect before production?

Accepted Answer

We will provide a mockup image featuring your logo on the product for your approval prior to production.

Question 7

Can I get a sample before placing big orders?

Accepted Answer

Yes, we offer 2 free samples. However, you need to cover the shipping cost. Packages are shipped out within 1-3 working days.

Question 8

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to varying color effects of different monitors, we cannot guarantee an exact match between web images and actual products. Colors may also vary on different skin tones, so we recommend purchasing samples.

Question 9

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 2-10 working days. (Logo addition requires an extra 5-10 days.) Mass production: 10-25 working days (longer during peak seasons).

Question 10

Which shipping way is available and how to track?

Accepted Answer

By sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. We will provide a tracking number once your order ships, so you can monitor the status of your goods.

Question 11

My package has missing products. What should I do?

Accepted Answer

Please contact us promptly and provide photos of all received products. We will verify your order with our warehouse. We apologize for any inconvenience.

Question 12

If I find broken powders in my products, what should I do?

Accepted Answer

A breakage rate of 1%-3% is normal. If it exceeds 3%, send us pictures immediately, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Absolutely, we are proud to say we never conduct any animal testing, and all our ingredients are 100% vegan-friendly, ensuring ethical beauty for all.

Product profile

Customization

Certification

Main Ingredient

Model NO.

Form

Function

Color

Suit for

Use

MOQ

Lead Time

Effect

OEM/ODM

Colors

Feature

Service

Delivery Time

Ingredient

Finish Type

Benefits

Logo

Product Name

Transport Package

Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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