Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, flower lipstick, non-stick glass lipstick, velvet matte lipstick, lip mask, mascara, nail polish, lip liner, lip Balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup Setting spray, makeup set, makeup base, exfoliating gel, highlighter stick and contour stick.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a makeup manufacturer with 10 years' experience and hold GMPC and ISO22716 certificates. All formulas offer MSDS for each item, and we have a professional customer service team available 24 hours online.

Question 3

Could I print my own brand or logo?

Accepted Answer

Of course! OEM printing of logos and patterns is welcomed based on MOQ. For other personal customizations, please consult us, and we will try our best to implement them for you.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity is 50 pieces of each product.

Question 5

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

Under this condition, you can contact our sales and check our recent order schedule. If we have the same or similar palette going to mass production and you can accept, you can place a smaller order under our MOQ.

Question 6

How to check my logo effect before production?

Accepted Answer

We will show you a mock-up picture with your logo on the product and confirm it with you before production.

Question 7

Can I get a sample before placing big orders?

Accepted Answer

Yes, we can provide 2 free samples, but you need to pay the shipping cost. Packages can be shipped out within 1-3 working days.

Question 8

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Based on different color effects of different monitors, we cannot guarantee that there will be no difference between web images and products, and it is tested differently in different skin tones, so we encourage you to purchase samples.

Question 9

What's the universal lead time for order delivery?

Accepted Answer

Goods in stock: 2-10 working days. If you need to add your logo on items, it needs 5-10 days to make your logo. Mass production: 10-25 working days (It's longer in peak season).

Question 10

Which shipping way is available and how to track?

Accepted Answer

Shipping is available by sea to your nearest port, by air to your nearest airport, or by express (DHL, UPS, FEDEX, TNT, EMS) to your door. When your order ships out, we will provide a tracking number.

Question 11

My package has missing products. What should I do?

Accepted Answer

Please contact us timely and take all the products pictures together. At the same time, we will confirm your order with our warehouse. We apologize for any inconveniences!

Question 12

If got broken powders in my products. What should I do?

Accepted Answer

Generally, a broken rate from 1%-3% is normal. If it is over than 3%, please send pictures in time, and we will compensate at your next order.

Question 13

Are the products cruelty free and Vegan friendly?

Accepted Answer

Yes, we never test on animals and the ingredients are vegan friendly.

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