Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, mascara, nail polish, lip liner, lip balm, eyebrow pencil, lip scrub, eye shadow, liquid eyeliner, loose powder, face painting, lip oil, lip cream, concealer, blush, pressed powder, liquid foundation, solid perfume, eyeliner gel, eyebrow pomade, eyebrow powder, makeup setting spray, makeup set, makeup base, exfoliating gel, highlighter stick, and contour stick.

Question 2

How can you guarantee product quality?

Accepted Answer

We are a manufacturer with 10 years of experience and hold GMPC and ISO22716 certificates. We provide MSDS for all formulas and have a professional customer service team available 24 hours online.

Question 3

Can I print my own brand or logo?

Accepted Answer

Yes, OEM printing of logos and patterns is welcomed based on MOQ. For other personal customizations, please consult us, and we will do our best to implement them.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity for logo printing is 30 pieces of each product.

Question 5

Can I customize if I cannot reach the MOQ?

Accepted Answer

If you cannot meet the MOQ, contact our sales team to check if we have similar palettes going into mass production. You may place a smaller order under our MOQ in such cases.

Question 6

How can I check my logo effect before production?

Accepted Answer

We will provide a picture mock-up with your logo on the product for your confirmation before production begins.

Question 7

Can I get a sample before placing a big order?

Accepted Answer

Yes, we provide 2 free samples, but you need to pay the shipping cost. Packages can be shipped out within 1-3 working days.

Question 8

Is the product color on web images authentic?

Accepted Answer

Due to different monitor effects and skin tone variations, we cannot guarantee that web images match products exactly. We encourage you to purchase samples to verify colors.

Question 9

What is the universal lead time for order delivery?

Accepted Answer

Goods in stock take 2-10 working days (5-10 days if adding logos). Mass production takes 10-25 working days, which may be longer during peak season.

Question 10

Which shipping methods are available and how to track?

Accepted Answer

We offer sea shipping to your nearest port, air shipping to your nearest airport, and express shipping (DHL, UPS, FedEx, TNT, EMS) to your door. A tracking number is provided once the order ships.

Question 11

What should I do if my package has missing products?

Accepted Answer

Please contact us timely and take pictures of all products. We will confirm your order with our warehouse and apologize for any inconvenience.

Question 12

What should I do if I receive broken powders?

Accepted Answer

A broken rate of 1%-3% is normal. If it exceeds 3%, please send pictures in time, and we will compensate you in your next order.

Question 13

Are the products cruelty-free and vegan-friendly?

Accepted Answer

Yes, we never test on animals, and our ingredients are vegan-friendly.

Product profile

Customization

Certification

Main Ingredient

Model NO.

Form

Function

Color

Suit for

Use

Effect

MOQ

OEM/ODM

Colors

Feature

Product Name

Type

Logo

Finish Type

Benefits

Feature 1

Ingredient

Delivery Time

Transport Package

Specification

Trademark

Origin

Production Capacity

Key features

Company profile

About Our Factory & Business Background

Our Production Capability & Technical Expertise

Our Industry Experience & Global Business Record

Our Certifications, Standards & Industry Recognition

Product Q&A

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