Question 1

What are your main products?

Accepted Answer

Our main products include lip gloss, lipstick, mascara, nail polish, eyeliner, eyeshadow, blush, concealer, foundation, primer, loose powder, and various makeup sets.

Question 2

How can you guarantee your products' quality?

Accepted Answer

We are a manufacturer with 10 years of experience, holding GMPC and ISO22716 certificates. All formulas offer MSDS, and we have a professional 24-hour customer service team.

Question 3

Could I print my own brand or logo?

Accepted Answer

Of course! OEM printing for logos and patterns is welcomed based on MOQ. We also support other personal customizations upon consultation.

Question 4

What is the minimum order quantity for logo printing?

Accepted Answer

The minimum order quantity for logo printing is 30 pieces of each product.

Question 5

Could we do customize, but we can't reach your MOQ. What should I do?

Accepted Answer

If you cannot meet the MOQ, contact our sales team to check our recent order schedule. If we have a similar palette in mass production, you may place a smaller order under our MOQ.

Question 6

How to check my logo effect before production?

Accepted Answer

We will provide a picture mockup with your logo on the product for your confirmation before starting production.

Question 7

Can I get a sample before placing big orders?

Accepted Answer

Yes, we provide 2 free samples. You only need to pay the shipping cost, and packages can be shipped within 1-3 working days.

Question 8

Is the color of the product on the web images authentic and reliable?

Accepted Answer

Due to monitor differences and skin tone variations, we cannot guarantee exact color matches. We encourage purchasing samples to verify the color.

Question 9

What's the universal lead time for order delivery?

Accepted Answer

Stock items take 2-10 working days. Adding a logo requires 5-10 days. Mass production takes 10-25 working days, longer during peak season.

Question 10

Which shipping way is available and how to track?

Accepted Answer

We offer sea, air, and express shipping (DHL, UPS, FEDEX, TNT, EMS). We provide a tracking number once the order ships out.

Question 11

My package has missing products. What should I do?

Accepted Answer

Please contact us immediately with photos of all products. We will confirm the order with our warehouse and apologize for any inconvenience.

Question 12

If got broken powders in my products. What should I do?

Accepted Answer

A broken rate of 1%-3% is normal. If it exceeds 3%, please send pictures in time, and we will compensate you in your next order.

Question 13

Are the products cruelty free and Vegan friendly?

Accepted Answer

Yes, we never test on animals, and all ingredients are vegan friendly.

Product profile

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Function

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MOQ

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Item Name

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Ingredients

Samples

Key Words

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About Our Factory & Business Background

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